Disgusted by service at MTN

On 27 October 2020 i phoned MTN to cancel my contract, cell number *** & requested that it be converted to prepaid I got this reference number: ***(27.10). Upon realizing that there was no action taken, I phoned again & got this reference number: ***(01.12).

I then visited an MTN branch in Baywest Mall in Port Elizabeth, I got this reference number: ***(11. 01) Can I remind MTN that the sole reason for stopping a contract is to cut costs & for serious personal reasons. When I went to Baywest, my phone was soft locked & dor me to get attention I had to pay the R68 that was owed hence my phone was soft locked. I was told it will be closed in 3 days. A week later it still has not be cancelled & am now in areas for R69 which should not have been the case had you acted on my instruction to cancel the contract. The other contract expires in Feb, I thought it is the one I was gonna keep but with this attitude i have second thoughts.

Can you please cancel the contract with the references above. Maybe the challenge is converting to prepaid, please just cancel and keep your number then if that's the main problem