DISGUSTED BY MTN

Good Day :)

i am totally disgusted by MTN, i have been a loyal customer for about 5 years i never really had issues with them until this year. they debit my account on the 23rd of each month and ever since this year started they somehow they have not so i then decided to pay manually , i would check time and time again it would be the 28th and still nothing would be debited, i called 135 to speak to a consultant to advise they should rather not debit i would pay instead and she updated her system accordingly and noted that i should send proof each month to her email address, i dont want to put her email on this review, dont want to invade her privacy , anyways March month i paid and i sent proof of this to the lady i spoke to, i made a phone call and it stated my account has been suspended, i called 135 again and explained i sent proof she said she will escalate it and she activated my phone again, so April they made a double debit after i spoke to them and updating that i will pay, i called 135 again and advised that they are becoming really irritating the lady i spoke to said i should reverse and make a payment and send proof of payment, which i did, they eventually activated my account again, its May and and and they got payment and yet my phone is off, i sent them emails all day yesterday and called 135 however no one responded and my phone is still off, i am not able to fight them anymore therefore i went this route , i dont want them debiting my account each month i make payments and send proof of payment the consultant noted this and updated her system , i have had it with them i feel like a fool calling all day and send emails all day, this is becoming very frustrated and i need it sorted!!!!!!!!!!!!!!!

thank you