1 reviews | Active since Aug 2017
Disgusted by MTN
<p>I am so sick and tired of MTN and this usage limit **** of theirs, whenever I check my usage limit its set on R0 but somehow it just magically increases to much more, and at the end of the day I have to pay for their incompetence, went to the store I bought my phone, no one could help me, cant say when or on what the costs were incurred. Logged a complaint and nothing happened meanwhile I had to pay R1000 extra. A couple of months later and the same thing is happening, Im over you MTN, definitely changing networks now, Ive been a loyal customer from 2002, but this is ridiculous.</p>
Dear valued customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we have evaluated your account and you have no accumulated charges on both numbers,your limit is been set to zero.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
Dear valued customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we have evaluated your account and you have no accumulated charges on both numbers,your limit is been set to zero.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,