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Liezl K

1 reviews | Active since Apr 2015

20 Dec 2022, 15:11

Disgusted at MTN's Service

I am not sure where to start this review. Took out a contract with MTN. It took almost two months from date of request to port number so that I am able to keep my pre-paid number. Thanks to me CONSTANTLY having to follow this was achieved after TWO months. When the porting was finally accomplished I could NO longer receive phone calls or SMS! I must have logged 20 to 30 different calls to report this and most times when I advised the 'champion' of still not being able to receive calls the call would drop....this happened more than 5 times....I eventually went into an MTN Store and I ended up giving suggestions to how to trouble shoot what could be the problem. Stull no success. I was then told that I need to pay for a Sim Swop so that they could try that avenue which I refused. Eventually a manager came and told me I should wait until Monday as activations don't work over the weekend. Monday came and I STILL can not receive calls and sms. Again I went into the store where the manager was still unable to give me a solution and told me to come back today.....as he would log the VERY SAME call and get a different solution? Today I was told it could take between 2 and 24 hours or longer and I need to get a new sim in the mean time? HOW DOES THIS HELP? I am DISGUSTED and sorry that I ever took a contract out with MTN and might be better off canceling and going with another service provider.....this is PATHETIC MTN.....seriously PATHETIC......PLEASE PLEASE PLEASE CAN SOMEONE,ANYONE ASSIST........

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Liezl K's update23 Dec 2022, 12:48
Reviewer Update
After what felt like a million calls and almost canceling my MTN contract due to not being able to receive calls and sms's after Porting my number.....all it took was one MTN Hero to save the day. He dealt with my call in excellence and with such professionalism....I was blown away with the level of excellence I received!!!! Guess what....withing 30minutes my problem was solved....just.....like....that.....!!!! After SO much trouble of calls, going into an MTN store with no one being able to assist or know what's wrong - not even the manager to say the least..... Mr. Malesetsane Magooa did it in 30 minutes! You sir deserve a huge round of applause for delivering excellent customer service! Thank you from heart foe making my Christmas wish come true! God bless you! MTN this man is an asset to your business !