Disgusted at MTN!!!

So the 27th July 2019 I bought my Daughter a Samsung A10 on contract. We had the phone 2 days and found that the charging cable was not working. Couple of days later we took it back to MTN ,we were then told that the phone must be booked in and we would have to wait a month for the phone, Note this was my daughters first phone and her birthday present. Anyway the phone was sent away. A month past and nothing. We returned to the store and they could not find were the phone was sent to, yes MTN lost the phone. A week after they finally found the phone. We went to collect and checked the phone in the store, because your *********** technicians said the was nothing wrong with the phone. Low and behold the charger, as we specifically said was still not charging the phone. I got your supervisor of Mossel bay Heiderand mall were we bought the phone on the line.to which i was told the phone must be handed in for another month.to which I refused. YOUR supervisor could have just given me a new charger....but no, she brought me someone's dirty second hand charger. This is the service MTN provides. I was so ****ed and felt sorry for my daughter and left it.

Yesterday 21.12.2020 I went for my early upgrade with less than a month for my actual upgrade. the 26.11.2020 i went to see what it would cost, the amount was R355,67.but when i went yesterday the amount was R1012.how is it possible on Gods green earth that it has almost tripled when i have less that a month to my normal upgrade?

again your supervisor was contacted and was told to log a ticket for a credit note of the sum of the two amounts minused form each other.

That makes absolutely no sense. The amount should be even lesser than the initial R355.67 from the 26th November 2020 isn't it? Because i have less than a month to my upgrade.

now i have to wait for my phone till you finally see for a chance to assist.

My wife needs a phone and this is the utter ******* customer service I receive from MTN.

I have never missed a payment on my phones. But i am made to wait for service.

Disgusting!!!!

Damien Reynolds