DISGUSTED AT MTN

Good day

I am writing you to express my disbelief about the lack of service from MTN. My October invoice was supposed to be available on the 12th October already and I’ve been practically begging for it from MTN. I’ve been calling them daily only to hear the same story from each of their consultants about their “system issue.” How is this my problem??? The managers are never available and the billing department seems to be non existent. They had no trouble debiting me but they are unable to provide me with my invoice.

How is this even legal??