Disgusted and hurt by MTN lack of service/indifference

I have never been treated this badly in my whole life. And I can't understand why? All I want to do is get an upgrade. I had a simple request. Which is still my request but your customer service at store level, your general ********** Lack of reply and your supervisors Nhlakanipho lack of reply is blatant and wrong and I'm disgusted and hurt. All I want is a upgrade. How dare I be ignored and made to feel like dirt???

Back story. I have had a contract with MTN since 2002. That's 16 years old loyal support. That's 8 24 month contracts. I've stayed with you regardless of the fact that your data was more expensive. That my home that I bought in edgemead had dismal cover and that a tower was only being planned after 2 years. And I would have continued to be done if not for the recent service delivery issues I have experienced over the past month.

I was up for renewal 4 February 2018. I had gotten reminder sms from mtn canal walk. I did some research and decided I wanted a LG V30. So I popped into the MTN outside the canal walk mall by the KFC. Went to the consultant and asked if that was available. She said yes but only as a 2 for 1 deal with the LG K10 2017. I said ok but that's R730 and that's slightly over budget and I don't need a 2nd phone. Can I not get a package with the V30 only. She said no. Not at all. So I said I understood that your promo book doesn't offer it but do they never tailor make packages? Can't she call HO and see if it can be done ? So she walks to the back and comes back and says no it can't be done , the inventory guy said they are bundled together. So I asked for MTN customer service email so I could talk to someone as she wasn't interested in doing so. It was only then I realised that I was a loyal to Mtn customer for 16 years and I get nothing to show for my loyalty. Often new subscribers get such nice perks which existing clients don't get. The seed was planted . I have never ever been tempted to wait out my contract and port to another network till now. I mean what pray tell am I getting to keep me here?

I then proceeded to email ********** on the 7th feb to.merely ask if I can get the v30 on contract by itself. No reply.

My brother then went to MTN by chance in metropolitan and asked about the v30 and he was told yes it was possible to get it. I was like yay.

However I forwarded the email to ********** on the 14th Feb again and to date have still got it no reply. Now you are a big company... 1 email falls thru the cracks ok. 2?? Come on. Its been a further 10 days and still waiting. This is the email your consultant suggested and I got no bounce back.

My experiences with MTN this month as a customer has really been testing. You not the only network you don't have monopoly and we do have a choice. You need to value your clients.

Despite this I went into canal walk on Sunday and went into the MTN store. A gentleman offered me the same 2 for 1 deal. I explained R729 was out of budget as inhad originally budgeted R550 for the Huawei p10 plus and I didn't need the extra phone. He then offered me the same 2 for 1 deal on a 36month contract for R550. And suggested I sell the k10 and he would add a R1000 voucher from LG which was running on Sunday the 18th only.

Now bottom line, most phones don't last past 24months and you end up paying more so I declined and hesitantly succumbed to getting the V30+ alone for R640. He then said that he has no stock and that no1 has stock and it will have to be ordered and will take minimum 14days but I will not get the voucher. I didn't have a choice and said ok and left.

I happened to pass Vodacom and had a chat with a consultant there to see my options there and lo and behold... The R1000 voucher is not specific to MTN , it's from LG and it's promotion for the entire month of February. Now either the consultant was misguided or he was trying to close the deal. Building urgency is fine in a competitive world but really fibbing is not acceptable and if it was only running till the 18th, seems Vodacom is 1 up on you MTN.

But after my experiences this month I feel really negative towards a network I was happy with for most of my adult life. I feel like you don't value my business. Or me as a client.

I then proceeded to call the call centre upgrades department. Spoke to a consultant who gave me a Mr Nhlakanipho Ncobo email address so I would have a direct person instead on a general email line to help me. I emailed him in Friday last, no reply , resent on Tuesday , no reply. WHAT THE HECK?????? Now supervisors don't get back to me? Is this your general lack of care or service?

Or is it just me?

Out of 7 enquiries in the past month only 1 was a positive experience. I have never bothered MTN for silliness. My debit order history is flawless. I use sms roaming whilst travelling overseas and activate it myself. I never call or bother you and I cant understand if you have always been like this and I never noticed and never had a need or if this is an isolated incident. I really don't care for the bother of opening a new contract and porting my treasured number but no single company is indespensible and if I'm not valued then why should I?

I look forward to your reply who ever deals with hello peter. I'm so disgusted. All I want to do is upgrade my contract . now its 1 March and I have lost the R1000 LG voucher.

My contract ends 5 june. Guess Il be moving to the competitor.