Disgusted and annoyed beyond measure !!!!!!!!!!!!!!!!!!!!!!!!!

On the 15th of October MTN took R 1,286.72 from my account because apparently I upgraded to early so they charged me for migration fee. On the MTN APP that is so fantastic, you can check balances and upgrade dates so mine showed me that I can upgrade and so I did online. When this amount was deducted from my account I phoned MTN and the lady I spoke to told me on her system it didn't say anything about upgrading to early, it was time to upgrade. And by the way another lady phoned me the very next week to tell me I can upgrade. This morning when I phoned it was a complete different story. They now decided to charge me the migration fee as I upgraded to early. Bear in mind I spoke to 2 other MTN "CHAMPS" who also told me that I upgraded at the right time. They are very quick to switch off your phone when you don't pay but you wait this long for a query to be resolved. They wont phone you or tell you, they leave you in the dark. I'm done with MTN, I have been with MTN for some time now and this is the first issue I have with them.. OH AND PLZZZZZZZZZZZZ DO NOT, I REPEAT, DO NOT BELIEVE WHAT THE APP TELLS YOU. You will also fall into this trap of steeling your money.