SM
Suraya M
1 reviews | Active since May 2014
02 Jul 2015, 15:38
disgusted
i assume i have to sent 100 complaints before i will be assisted. no one ever got back to me and up until today im still waiting for feedback. we went to MTN with my husband's passport and they could not find anything and said we need to provide them with the contract number. HOW ON EARTH will my husband have that if he never app**** for a contract or even went to an MTN. i had to sort this ******** out and got the numbers. also called the numbers which is still working and have made recordings of the people i spoke to on these numbers.I WANT YOU GUYS TO SORT THIS OUT IMMEDIATELY AND MAKE SURE THAT THIS ********** CASE ARE BEING SORTED CAUSE THIS IS CLEARLY A ********** CASE. i will complain everyday untill you guys sort this out cause my husband's credit profile has now been affected and we cannot apply for a bond because if this. ONCE AGAIN MY HUSBAND'S PASSPORT NUMBER IS C***
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MTN South Africa's replyOfficial
09 Jul 2015, 16:22Hello Mrs. Mohammed,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We cannot pick up the account details using the passport number, however in order for us to investigate you will need to provide an affidavit disputing the account and a certified copy of the passport. Also note that you will need to provide the MTN account number you are disputing, this number starts with an A and should have been provided by VVM. Once you have all this information, please fax it to *** and quote the reference number povided below.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We cannot pick up the account details using the passport number, however in order for us to investigate you will need to provide an affidavit disputing the account and a certified copy of the passport. Also note that you will need to provide the MTN account number you are disputing, this number starts with an A and should have been provided by VVM. Once you have all this information, please fax it to *** and quote the reference number povided below.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 16:22
Official
Hello Mrs. Mohammed,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We cannot pick up the account details using the passport number, however in order for us to investigate you will need to provide an affidavit disputing the account and a certified copy of the passport. Also note that you will need to provide the MTN account number you are disputing, this number starts with an A and should have been provided by VVM. Once you have all this information, please fax it to *** and quote the reference number povided below.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We cannot pick up the account details using the passport number, however in order for us to investigate you will need to provide an affidavit disputing the account and a certified copy of the passport. Also note that you will need to provide the MTN account number you are disputing, this number starts with an A and should have been provided by VVM. Once you have all this information, please fax it to *** and quote the reference number povided below.
Thank you
Wenzile Masina
REQ:***
Best regards,