Disgusted

I contacted the retentions department at Mtn regarding an early upgrade. I was quoted an amount only to find that amount waa incorrect. I contacted their call centre to resolve the issue but i have been given the run around for almost a month. The call recording was supposed to be retrieved within 3 days but failed to surface after a month. There is never a supervisor available but always one that comes on the line and "plays supervisor". They refuse to resolve my situation which can be very simple if only the recording is brought forward. Their service is appalling and they have no concern for their long standing clients.