CP
Chantal P
1 reviews | Active since Jun 2015
15 Jun 2015, 17:12
DISGUSTED!!!
I have an account with Mtn and I have 5 numbers on this account. One of the numbers is for 2GB internet.<br> On Saturday, 30 May I called 808 and spoke to Sunday Nkosi, reference number for the call is ***8. I wanted to know if I reached my 2GB limit as while I was using the internet I got cut off - this has never happened in all the years I've had it. Sunday said that the amount owed is R2684 and that yes I was cut off.<br> I cannot understand why I was not notified that the internet usage was running low! And also why continue giving me access amounting to a bill of R2684 and then cut me off. I have always stayed within my budget and ensuring all contracts are capped or limited especially for these reasons. Sunday further explained that Mtn don't have to notify the person and that it can run up to any amount! Totally shocked! I'm a student who always stays within budget. You are welcome to check my account spanning over the many years I've been with you - not once have I gone over my limits. And all this happened during my exam period which is stressful enough on its own! I'm extremely annoyed about all this and now the invoice received today says R3200????? from R2684!!! <br>
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MTN South Africa's replyOfficial
18 Jun 2015, 10:46Hello cp28,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
The cell-phone number in question has been billed R3779.69 incl. VAT. This amount includes additional internet usage of R3205.87 over and above your 2GB data bundle provisioning for the month.
The package you are currently active on is the MTN Broadband 2GB package, which allows you to make use of the service after the bundle has been depleted.
We've now requested our Billing Department to investigate the usage that could have been caused by updates in the background, video streaming or torrent downloading. The reference number for the request logged is REQ:***.
Please expect a delay with the request being resolved as we are currently still facing industrial action by employees affiliated with the CWU (Communication Workers Union).
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
The cell-phone number in question has been billed R3779.69 incl. VAT. This amount includes additional internet usage of R3205.87 over and above your 2GB data bundle provisioning for the month.
The package you are currently active on is the MTN Broadband 2GB package, which allows you to make use of the service after the bundle has been depleted.
We've now requested our Billing Department to investigate the usage that could have been caused by updates in the background, video streaming or torrent downloading. The reference number for the request logged is REQ:***.
Please expect a delay with the request being resolved as we are currently still facing industrial action by employees affiliated with the CWU (Communication Workers Union).
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 Jun 2015, 10:46
Official
Hello cp28,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
The cell-phone number in question has been billed R3779.69 incl. VAT. This amount includes additional internet usage of R3205.87 over and above your 2GB data bundle provisioning for the month.
The package you are currently active on is the MTN Broadband 2GB package, which allows you to make use of the service after the bundle has been depleted.
We've now requested our Billing Department to investigate the usage that could have been caused by updates in the background, video streaming or torrent downloading. The reference number for the request logged is REQ:***.
Please expect a delay with the request being resolved as we are currently still facing industrial action by employees affiliated with the CWU (Communication Workers Union).
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
The cell-phone number in question has been billed R3779.69 incl. VAT. This amount includes additional internet usage of R3205.87 over and above your 2GB data bundle provisioning for the month.
The package you are currently active on is the MTN Broadband 2GB package, which allows you to make use of the service after the bundle has been depleted.
We've now requested our Billing Department to investigate the usage that could have been caused by updates in the background, video streaming or torrent downloading. The reference number for the request logged is REQ:***.
Please expect a delay with the request being resolved as we are currently still facing industrial action by employees affiliated with the CWU (Communication Workers Union).
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,