Disgusted!!
<p>Im an Mtn customer and i have called the customer line 808 on the 23.10.2016 complaining about an amount of R180 disappeared from my phone. Till today i still await answers i was given dozens of references and im told a different story everyday. I am utterly disappointed and disgusted by treatment im getting.</p>
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MTN South Africa's replyOfficial
31 Oct 2016, 20:41Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that you were billed for sending 7 SMS’s to *** for R25 per SMS, we have credited the R175 billed for sending those SMS’s reference number: ***. Please check your balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply31 Oct 2016, 20:41
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that you were billed for sending 7 SMS’s to *** for R25 per SMS, we have credited the R175 billed for sending those SMS’s reference number: ***. Please check your balance by dialling *141*1#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,