WD
WHITNEY D
1 reviews | Active since Jun 2013
11 Oct 2016, 11:40
Disgusted
<p>I am disgusted at the service I have been receiving from MTN. 5 calls later and this still has not been resolved . My account is in arrears due to Mtn. In April in paid an amount into Altech Autopage account. There was no problem Autopage just transfered the money to Mtn. Now on May 2016 I pay R500 into the autopage. Now suddenly the the money needs to be paid back into my account and I must pay into Mtn account. It had now been 5 months since the payment has been and now my phone is suspended due to negligence on both MTN and Autopage. Mtn took over contracts by Autopage meaning they take responsibility for these accounts. I want this sorted as I now cannot make outgoing calls.</p>
Helpful (0)
Replies (3)0
Replies (3)WD
WHITNEY D's updateReviewer Update
11 Oct 2016, 11:59These autopage contact numbers do not work. Why give me contact numbers that don't work?
WD
WHITNEY D's update11 Oct 2016, 11:59
Reviewer Update
These autopage contact numbers do not work. Why give me contact numbers that don't work?
MTN South Africa's replyOfficial
12 Oct 2016, 11:59Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us the proof of payment to *** and we will forward it to Autopage Support department who will assist further with the matter.
Please note MTN's banking details are as follows.
Bank: ABSA
Account number: ***
Branch code: 632005
Reference number: cellphone number or account number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply12 Oct 2016, 11:59
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly fax us the proof of payment to *** and we will forward it to Autopage Support department who will assist further with the matter.
Please note MTN's banking details are as follows.
Bank: ABSA
Account number: ***
Branch code: 632005
Reference number: cellphone number or account number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
WD
WHITNEY D's updateReviewer Update
13 Oct 2016, 14:08Hi Peggy. I have sent through the proof of payment. Please could you acknowledge receipt.
Thank you
WD
WHITNEY D's update13 Oct 2016, 14:08
Reviewer Update
Hi Peggy. I have sent through the proof of payment. Please could you acknowledge receipt.
Thank you