Disgusted

I app**** for an upgrade online in November when MTN had their black friday deals. I called mtn on numerous occasions holding on for over an hour to speak to a consultant, when i finally get through i go through the whole process explaing my story only to be bounced to another department holding on for another hour.

Tell this consultant my story again. Then i was told my upgrade has been processed but mtn does not have any stock i must wait a week or two. Till date i have not teceived my upgrade and now when calling in i am told that theres nothing that has been done on the number. I have proof of all correspondence.

I took out a new contract as well. Till date nothing has come and i was told it was on its way to me.

I spoke to a manger by the name of Vusi and he told me he will get back to me, till date he did not get back to me. I further spoke to online , they wanted proof of payment that as well was sent through.

WHAT MORE MUST WE DO. THIS IS UTTER BULL**** THERE IS DEFINITELY SOMEONE NOT DOING THEIR JOB. I AM GOING TO TAKE THIS UP FURTHER BECAUSE THIS IS UTTER NONSENSE.

IS THIS CUSTOMER SERVICE. LOOKS LIKE MTN DOES NOT NEED OUR BUSINESS.