EP
Esther P

1 reviews | Active since May 2016

27 May 2016, 07:46

Disgusted!!!

<p>I've been with MTN as long as I can remember. Yes, I defauled maybe twice, being overseas, and not able to pay in time. So I went to their store to apply for a promotion they having at the moment. R99 for 2g in the day and another 2g after 12 in the evening. Can you believe that my application was turned down and that for R99!!!!! Every month I pay my account totalling between R550 - R750 and I was turned down for R99!! I am so disgusted with MTN and can't express how I feel. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply30 May 2016, 08:50
Official

Good Day Mrs Esther Russouw Pienaar,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Credit Vetting department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng

REQ:***

Best regards,