DISGUSTED
<p>I TOOK A DATA CONTRACT WITH MTN SOMETIME LAST YEAR OF WHICH I SIGNED FOR FOR A MONTHLY PAYMENT OF R</p> <p>329.</p> <p> </p> <p>HAVING SAID THE ABOVE, TO MY SUPRISE TODAY I REALISE THAT I HAVE BEEN BILLED R359.00 FOR THE SAME CONTRACT.</p> <p> </p> <p>AS MUCH AS THE DIFFERENCE IS VERY LITTLE, I FIND THE EXTRA AMOUNT TO BE UNACEPTABLE AND I WOULD LIKE A DETAILED EXPLANATION AND A REFUND OF THE EXTRTA AMOUNTS WHICH I SEAMTO HAVE BEEN PAYING.</p> <p> </p> <p>YOUR ASSISTANCE WILL BE HIGHLY APPRECIATED</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised the system shows that the 2GB data package is for R 359.00 per month. Please may you send us a copy of your contract that shows that the monthly subscription signed for is R 329.00 per month. Please fax it to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised the system shows that the 2GB data package is for R 359.00 per month. Please may you send us a copy of your contract that shows that the monthly subscription signed for is R 329.00 per month. Please fax it to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,