LH
Lungile H
1 reviews | Active since Jul 2019
12 Jul 2019, 10:36
Disgusted
After almost 9 years of using Mtn I’m canceling my contract ????????????period I cannot deal with such nonsense and in future please teach your call center agents that they have to listen to the customer not the other way around!nx
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Replies (2)
MTN South Africa's replyOfficial
15 Jul 2019, 11:07Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply15 Jul 2019, 11:07
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
LH
Lungile H's updateReviewer Update
27 Sept 2019, 09:05Thank you they did contact me and this matter was resolved
LH
Lungile H's update27 Sept 2019, 09:05
Reviewer Update
Thank you they did contact me and this matter was resolved