cB
cindy B
1 reviews | Active since Dec 2015
17 May 2019, 08:18
Disgusted.
MTN is absolutely useless. I have emailed them on Monday regarding a statement to settle my outstanding account. They have told me it has been handed over and gave me a telephone number - which doesnt exist. When I emailed them back - they told me they cant help me. Wonderful Wonderful Wonderful - Is a statement so difficult to get from a large company or maybe they dont want my money after all. Please email me if anyone can actually assist me - **********
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Replies (1)
MTN South Africa's replyOfficial
17 May 2019, 11:06 Good day Cindy
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have contacted our credit management team, they advised that you can make a payment of R2396.00 asap into the MTN bank acc details below, for your line to be reinstated.
Absa
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number: A*** or ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have contacted our credit management team, they advised that you can make a payment of R2396.00 asap into the MTN bank acc details below, for your line to be reinstated.
Absa
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number: A*** or ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply17 May 2019, 11:06
Official
Good day Cindy
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have contacted our credit management team, they advised that you can make a payment of R2396.00 asap into the MTN bank acc details below, for your line to be reinstated.
Absa
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number: A*** or ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have contacted our credit management team, they advised that you can make a payment of R2396.00 asap into the MTN bank acc details below, for your line to be reinstated.
Absa
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number: A*** or ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,