RF
Ronelle F
1 reviews | Active since Feb 2017
11 Dec 2018, 17:14
Disgusted
I received an sms CLAIMING the following : Good Day, we are unable to reach you regarding your application for MTN Mobile Device Insurance & Çneed to query the usage on the device. Pls contact us on ********** 084 for further assistance as the device is currently not insured. So first of all..... I COMPLETED NO SUCH APPLICATION.... EVER!!! Secondly, i tried to call the provided number and was holding forever.... Does ANYBODY work at that number because i see loads of similar complaints regarding the fact that nobody ever answers...... And the same generic response about how you strive to better your customer service.... Seriously?!?! So here's what I want you to do..... Clearly the "application" you are sitting with was not provided by me (your client) so I'd advise you to get rid of it immediately. Secondly, don't bother querying my usage because if you did your job you would see that this is a contract with allocated data and therefore there is nothing to question there. Thirdly just because the device is NOT insured by MTN it doesn't mean it's not insured (justsaying). Lastly, don't bother phoning me because if this is how you treat (not only me) all your "valued" customers then I have nothing to say to you.... All I need is an email telling me the application was tracked and destroyed.
Thanks
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Replies (2)
MTN South Africa's replyOfficial
12 Dec 2018, 11:32 Thank you for your post. We sincere apologized for any inconvenience incurred. You do not have insurance service loaded on the account. Please contact Pinnacle insurance services on *** to assist you with the complaint. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply12 Dec 2018, 11:32
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. You do not have insurance service loaded on the account. Please contact Pinnacle insurance services on *** to assist you with the complaint. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
RF
Ronelle F's updateReviewer Update
12 Dec 2018, 11:47I'm not contacting ANYBODY!!! You can send this to the relevant department and let them handle the complaint or is that too much work for you.....?! You people seriously need to learn what customer care means because my customer experience with MTN is simply PURE DISGUST........ I refuse to be shoved from pillar to post to get this sorted..... I've already explained how much drama I had to go through (hence my complaint) and then you respond by referring me yet again?!! You people are a joke honestly.... And what's even funnier is this morning I tried that number again just to check if yesterday was just not my day......... ON HOLD FOR ALMOST THIRTY MINUTES and now you telling me to phone another number?! No thanks YOU can sort this out for me it's the least you can do
RF
Ronelle F's update12 Dec 2018, 11:47
Reviewer Update
I'm not contacting ANYBODY!!! You can send this to the relevant department and let them handle the complaint or is that too much work for you.....?! You people seriously need to learn what customer care means because my customer experience with MTN is simply PURE DISGUST........ I refuse to be shoved from pillar to post to get this sorted..... I've already explained how much drama I had to go through (hence my complaint) and then you respond by referring me yet again?!! You people are a joke honestly.... And what's even funnier is this morning I tried that number again just to check if yesterday was just not my day......... ON HOLD FOR ALMOST THIRTY MINUTES and now you telling me to phone another number?! No thanks YOU can sort this out for me it's the least you can do