disgusted

After asking you 3 times to cancel my BIS on my contract , since I have not been using a Blackberry since November last year, as I upgraded to a Samsung Galaxy s4 mini...once again you showed me how little you think of your loyal customers.<br> <br> Since 2003 I have been a customer and this is the 2nd time in a year that I have been taken for granted and overcharged for something that should have been rectified by yourself (in the words of your sales agents).<br> <br> I just feel like cancelling both contracts with you, with immediate effect. I am so upset, because I was promised that this would be sorted and it's over 2 months already and still nothing has happened. My last account showed that I have been billed and debited again, even though it has been removed from your systems.<br> <br> It's not even about the money but about the principal of being honest and sincere. You know Samsung operates on data and not on BIS, why charging me for a service not being used by me?<br> <br> For your information my complaint has been logged with your Customer relations on the 9th of March already (reference number ***) and I was promised it will be sorted.<br> <br> I am just very disgruntled at this moment.<br> <br>