CE
Calista E
1 reviews | Active since May 2018
03 Jul 2018, 12:07
DISGUSTED
I took a contract out with MTN through MONDO MOBILE , wasn't very with the device had the phone for 4 day and the sim was never activated - they never gave me the choice to choose the color as the phone was for a man and the phone was purple - went to a store near me and the guy told me it is impossible to swap the phone for another color or to make a plan & told me I should self activate the sim by calling the customer care which lines are always busy, and if the answer you get bad customer service, after a struggle the sim was still not activated. I eventually sent back the phone in the same condition I got it and within MTN's return policy. I spoke to an agent that told me I should cancel the line (contract) through MONDO which I did, it took the lady 3 weeks to cancel the line with MTN as MTN keeps delaying with the replies. I eventually got confirmation from MONDO that the line is cancelled & guess what? MTN still took the debit order from my account. NOT FAIR!! Somebody is not doing their job! I want this sorted ASAP & I want my money back! I actually considered taking out a new contract with MTN after returning the device bad with this bad service there is no way!!
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MTN South Africa's replyOfficial
04 Jul 2018, 02:38Good day Calista,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the account has been closed. With regard to the debit order, a credit has been passed on to your MTN acc. Should you wish to have the credit transferred to your bank acc, kindly contact our call centre at 135 and they will send the request through to our banking department.
Kind regards,
Complaints Management Team.
Best regards,
MTN South Africa's reply04 Jul 2018, 02:38
Official
Good day Calista,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the account has been closed. With regard to the debit order, a credit has been passed on to your MTN acc. Should you wish to have the credit transferred to your bank acc, kindly contact our call centre at 135 and they will send the request through to our banking department.
Kind regards,
Complaints Management Team.
Best regards,