disgusted
My fiancee took a contract phone for me at Nashua Mobile Tzaneen in December 2013,before the approval they said we pay R400 that will be refunded 4 months after they've seen that we pay good.6 months passed and we didn't get refund,then few months later they sent a message saying they r closing down and we'll fall under Mtn.<br> our agreement was that we gonna pay R169 until contract expire, to our surprise they have been debiting over agreed amount.<br> February they debited R195 now they took R225,<br> what kind of service is this?are they trying to grow their by this nonsense?<br> please!!
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MTN South Africa's replyOfficial
13 Apr 2015, 16:27Hello silo321,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Regarding the R400.00 paid to Nashua your fianc? can query this with Nashua on their helpdesk number *** or *** for a full refund.
Regarding the subscription fees, please respond to the email sent to you by forwarding me a copy of the contract stating R169.00 so that we can rectify this on our records.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Regarding the R400.00 paid to Nashua your fianc? can query this with Nashua on their helpdesk number *** or *** for a full refund.
Regarding the subscription fees, please respond to the email sent to you by forwarding me a copy of the contract stating R169.00 so that we can rectify this on our records.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply13 Apr 2015, 16:27
Official
Hello silo321,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Regarding the R400.00 paid to Nashua your fianc? can query this with Nashua on their helpdesk number *** or *** for a full refund.
Regarding the subscription fees, please respond to the email sent to you by forwarding me a copy of the contract stating R169.00 so that we can rectify this on our records.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Regarding the R400.00 paid to Nashua your fianc? can query this with Nashua on their helpdesk number *** or *** for a full refund.
Regarding the subscription fees, please respond to the email sent to you by forwarding me a copy of the contract stating R169.00 so that we can rectify this on our records.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,