1 reviews | Active since Apr 2018
Disgusted
MTN is on Data hunt. They take data whenever they feel like it. 2GB disappeared in one night. I normally sleep then. What is up with MTN and then if you ask for a URL report it takes another 10 phone calls to get somewhere. I am so disgusted in their service. Have been with them since 1995 and this is what you get. ?
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked on account status and actions. The data usage had been calculated and explained accordingly based on the amounts given monthly on the package. To manage the account more efficiently, please download our MyMTN application on the app market.
A goodwill gesture, a 2GB data bundle has been loaded for the data validation request which had been resolved.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked on account status and actions. The data usage had been calculated and explained accordingly based on the amounts given monthly on the package. To manage the account more efficiently, please download our MyMTN application on the app market.
A goodwill gesture, a 2GB data bundle has been loaded for the data validation request which had been resolved.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,