1 reviews | Active since Jan 2018
Disgusted
I'm utterly disgusted by mondo we are querying our 30gig of data since we took up the contract from mondo had to feedback to say they are still waiting on mtn.. Today we get a call saying 30gig has been loaded but it is expiring the 13 of April 2018 and it was loaded the 13 of March their has been so communication to say that the query has been escalated Chantal from mondo mobile only called us today.... We then called mtn customer service and spoke to nelisha who said she can do anything as they don't deal with escalation with the service we received from. Both parties not informing us it has been sorted and it Wil be loaded on a certain date driving up and down petrol... And to be told it's been loaded bt expiring in 2 days really....
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that when checked under the number given there are no details of account.Please do send through the details of account to the below address to access and meet your expectations of having a 30 day, 30GB data bundle as promised.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that when checked under the number given there are no details of account.Please do send through the details of account to the below address to access and meet your expectations of having a 30 day, 30GB data bundle as promised.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,