1 reviews | Active since Apr 2018
Disgusted
Mtn is totally useless. Data disappears like wildfire 10GB within a week and nowone can help where its going to. Request a URL report they say. Well....i am still waiting. Its applications that are open they say. Using 10GB I dont think so. Not only happening to me but to others too.
Good day Elke,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that bundle durability is not dependant on the size of the bundle but on the activities taking place on your device, which result id the depletion of data.
Kindly dial *180*87243# to request a URL report. You may also access your data monitor (under settings), set the date range range and you will have an indication of which application(s) on your devices consumes larger amounts of data.
Below are some causes of disappearing airtime and/or data:
· Subscription to a WASP service, which charges you daily.
· Out-of-bundle data rates can quickly deplete airtime.
· Automatic software updates can consume large amounts of data.
· High-definition content on YouTube and social media platforms consume large amounts of data.
· Uncapped data bundles from MTN must be activated before use.
· New smart phones and faster networks mean data is used quicker.
· Viruses can access your Internet connection and consume data.
Here are some of the steps users can take to mitigate unexpected data and airtime use:
· Unsubscribe from all WASPs if you suspect undesired billing. dial *136*5# option 4 to check any subscription's registered on your sim.
· Switch off your data connection when you’re not using it. Apps often use data in the background.
· Avoid out-of-bundle charges by purchasing data bundles.
· Turn off automatic updates over mobile data connections – use fixed-line connectivity via Wi-Fi for updating apps and software.
· Limit music and movie streaming using a mobile data connection.
· Ensure you activate uncapped daily data bundles before using the Internet.
· Check how much data apps use and adjust usage where possible to avoid using a mobile data connection.
· Install an anti-virus program, such as Norton or Symantec, on your device to avoid viruses as these deplete data at tremendous rates.
· Pay attention to mobile data SMS notifications.
· Android and iOS have built-in features to track data consumption, accessed via the Settings menu.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Elke,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that bundle durability is not dependant on the size of the bundle but on the activities taking place on your device, which result id the depletion of data.
Kindly dial *180*87243# to request a URL report. You may also access your data monitor (under settings), set the date range range and you will have an indication of which application(s) on your devices consumes larger amounts of data.
Below are some causes of disappearing airtime and/or data:
· Subscription to a WASP service, which charges you daily.
· Out-of-bundle data rates can quickly deplete airtime.
· Automatic software updates can consume large amounts of data.
· High-definition content on YouTube and social media platforms consume large amounts of data.
· Uncapped data bundles from MTN must be activated before use.
· New smart phones and faster networks mean data is used quicker.
· Viruses can access your Internet connection and consume data.
Here are some of the steps users can take to mitigate unexpected data and airtime use:
· Unsubscribe from all WASPs if you suspect undesired billing. dial *136*5# option 4 to check any subscription's registered on your sim.
· Switch off your data connection when you’re not using it. Apps often use data in the background.
· Avoid out-of-bundle charges by purchasing data bundles.
· Turn off automatic updates over mobile data connections – use fixed-line connectivity via Wi-Fi for updating apps and software.
· Limit music and movie streaming using a mobile data connection.
· Ensure you activate uncapped daily data bundles before using the Internet.
· Check how much data apps use and adjust usage where possible to avoid using a mobile data connection.
· Install an anti-virus program, such as Norton or Symantec, on your device to avoid viruses as these deplete data at tremendous rates.
· Pay attention to mobile data SMS notifications.
· Android and iOS have built-in features to track data consumption, accessed via the Settings menu.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,