Disgusted

I am very disappointed with MTN. I did a sim swap at the Northgate branch, was assisted by Jacky Ntatamala. She advised me that the sim will be active in 2 hours, and it is not i should call 808. After 4 hours the sim was not active, i contacted 808, who informed me that they do not perform sim swap and that i should go back to the branch as the sim was not registered on the network. The following day i contacted them again and was told the same info, and that it gave the error that the user who performed the swap was not registered to perform the swap. I contacted Jacky who informed me that 808 gave me the wrong, info and confirmed that she sent the matter to their network. After hours i tried to use the sim, still its not registered. Contacted 808 and was told to go to the branch. Jacky is now ignoring my calls, I dont have the whole day to be running up and down with your consultants who cant even understand what the error message means.

I am so disappointed by the service i received from a HUGE BOZZA networ****!!!