Disgusted

“MTN really shocked me yesterday at how they ****** me. I purchased an uncapped internet bundle for 24hrs from them because my husband is looking for a job. After he was online for 5 minutes a message came up saying he had no more active bundles. How is it possible for an uncapped internet bundle which is meant to last 24hrs run out in 5minutes? We tried again another 3 times to get online but it still gave the same message. Then we tried contacting MTN and the only option it gave was a 173 number, which put us through to an automated “helpline” which was a complete waste of time. It didn’t help at all and doesn’t even give an option to speak to a consultant. So basically the money they stole from us could have been used for food because we are already just about getting by and my husband needs a new job which is why we bought the bundle so he could spend the day applying for jobs. On top of that the helpline is extremely far from any sort of helpline. Its very disappointing to know that a cellphone network provider who boasts about giving great deals and packages and looking after customer, is satisfied with robbing people of hard earned money. If anybody is considering buying bundles from MTN trust me you are making a mistake as you are putting your money at risk. For those of you who are with MTN, make sure you get out before its too late. And for those of you who are thinking of using MTN make sure you don’t. They rob you and have horrible customer service “helplines”.