DISGUSTED

I took out a contract for my husband and the Sony Z1 Compact was delivered on Monday, 18 Jan 2016, Friday 22 Jan 2016 we handed the phone to MTN Zevenwacht Mall, Kuilsriver because the phone was not charging. This is the 2nd week and I'm leaving messages, phoning, Chris (Sales department), Rory at Zevenwcht Mall and the returns department and no1 can give me answers. I even went as far to lodge a complaint with MTN (***) itself before resorting to this.<br> <br> I'm beyond ****ed and I want somebody to phone me ASAP and cancel that damn contract in order for me to go to another network which is more reliable (Vodacom).<br> What makes matters worse, is that I contacted the call centre last week and was informed that the contract is \Active\" and that I will indeed be billed. Which is totally ridiculous!!! <br> <br> I took out the contract because my husband does not have a reliable phone, and now he is still without a phone and this is the 2nd week. This is not my problem if the device was faulty... as a customer I EXPECT a replacement, or a cell phone with the same value.<br> <br> I'm so F****cking ****ed off because I tried all avenues and my efforts in trying to resolve this is being ignored"