JG
Jason G
1 reviews | Active since Jan 2015
30 Jan 2015, 10:33
Disgust with service, MTN Doesn't care
I Bought the Sony xperia Z1 under a year ago, from day 1 the screen was faulty which MTN did nothing about, however eventually it got to a pint where typing became impossible due to the touchscreen constantly malfunctioning. This is the third time i have sent my phone in and it has been over 2 weeks . To the customer it is unfair to leave us without a phone for weeks at a time when we are paying full contract prices.<br> <br> Obviously the phone i was given was from a bad batch but disregarded that and simply kept sending it in for \repairs". To those of you reading"
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Replies (1)
MTN South Africa's replyOfficial
16 Feb 2015, 13:47Hello goharij,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved, please contact our repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved, please contact our repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply16 Feb 2015, 13:47
Official
Hello goharij,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved, please contact our repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved, please contact our repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***