DISGUISTING SERVICE MTN PNP CENTRE CHATSWORTH MUBEEN & MOOLZ

MTN STORE AT PICK N PAY CENTRE CHATSWORTH

Not only did I receive poor service but I also was verbally abused by the manager and consultant who assisted me. Due to the consultant’s negligence, I incurred bank charges of R130.00 due to my debit order being rejected. This happened when I did an upgrade to a new device and the consultant without my permission changed my debit order date from the last day of the month to the 21st of each month. I always had my debit on the last day of the month as my salary was paid on the last day. This was NEVER mentioned to me. On the day of the upgrade, I asked the consultant, Mubeen not to change any details regarding my debit order payment as he asked me to approved a debi check for the upgrade.

As for the manager MOOLZ , he is not professional nor is he fit to be a manager. He sides with his staff members and shows not respect. He does not have the intelligence or the ability to deal with customers. When you talk to him its like he does not understand, lacks intelligence. He refuses to give the details of his employers or anyone senior to him.

Both MUBEEN and the manager MOOLZ insisted that MTN staff was responsible for this mishap although I never spoke to the call centre agents previously.

I still have not had any response. Is this how customers get treated? All I wanted was an apology and to be re-imbursed for R130.00 bank charges. I was told by other people that they suffered similar fate and that they always lie and blame the call centres.

This consultant together with the manager do not have the skill, respect and qualities to deal with customers, let alone dealing with women. The unprofessionalism that I have experienced is not only shocking but I will have to reconsider keeping my contracts with MTN.