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mkhize.nompilo mkhize.nompilo

1 reviews | Active since Jul 2016

16 Jul 2016, 04:26

Disguisting service by MTN over charging me on account

<p>I had taken a contract with MTN about two years ago. That contract was due for upgrade in May 2016... I no longer wanted a contract with MTN so i calles their MTN SP customer line to cancel the contract.. Don't remember the exact dates but i called in after the 1Maywhich is isually) when their payment goes off on my account) that May would be the laat debit and contract will be cancelled .. Reference number for this is ; ********** 22.. 15 June i got an sms notification from my bank that a debit from MTN had gone off.. Completely shocked i called them again reference: ********** 91 spoke to Lucky who said my account was behind by a month that is why the payment went off, i again didnt understand this as the 24 months had already lapsed .. He assured me again that it was the last payment.. Well here we are a month later and I received another notification that MTN AGAIN DEBITED from my account.. I have been sold lies once again, CAN SOMEONE MAKE ME COMPREHEND WHY AM I PAYING FOR A PHONE I HAVE "FINISHED PAYING OFF"?? The number has even been changed to prepaid , its not like i have money to JUST be giving away to MTN.. I demand to be refunded on all payments that have gone off after my contracted had been treminated</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Jul 2016, 21:07
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that your account was invoiced on the 13th day of every month and we were debiting your bank account for the previous month's invoice.
You contract term date was 2016-05-24 so the R373.00 that was debited in June was for the invoice dated 2016-05-13. We have logged a billing query for late cancellation for the R267.98 that was debited in July for the invoice that was generated on 2016-06-14 when your line was migrated to prepaid.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ: **********