disgruntled mtn user
<p>I had enough of mtn!!!</p> <p>Bought 1gig this morning before work.checked my balance it's 0mb!!I have no subscriptions!ever sorry that I didn't stay with vodacom</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Dec 2016, 18:58Good afternoon Henalicia
Thank you for bringing this matter to our attention.
We are sorry that you are disappointed with our service and would like to assure you that we do strive to provide the best service at all times.
According to our records, there was R5.00 airtime loaded at 5:55am and another R5.00 at 16:05pm. There has not been a 1 gig data that was loaded on your number. At 2016-12-01 21:47:17 you had a balance of 168MB which was not depleted. On the 2016-12-02 04:18:39 you still had a balance of 159 MB. We do not see the disappearing of1gig.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply05 Dec 2016, 18:58
Official
Good afternoon Henalicia
Thank you for bringing this matter to our attention.
We are sorry that you are disappointed with our service and would like to assure you that we do strive to provide the best service at all times.
According to our records, there was R5.00 airtime loaded at 5:55am and another R5.00 at 16:05pm. There has not been a 1 gig data that was loaded on your number. At 2016-12-01 21:47:17 you had a balance of 168MB which was not depleted. On the 2016-12-02 04:18:39 you still had a balance of 159 MB. We do not see the disappearing of1gig.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Yahya
REQ:***
Best regards,