VH
Virgil H
1 reviews | Active since Feb 2017
26 Nov 2018, 12:02
DISGRUNTLED EX MTN CLIENT
Hi it has been exactly 1week since i lodged My complaint they MTN concerning the loss of airtime and incompetence of there customer service and to date nothing has been done nor have i even been contacted. Proving once again that as long as MTN can take your money then they happy and to hell with their so called clients
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Replies (3)
MTN South Africa's replyOfficial
26 Nov 2018, 14:56Good Day Virgil
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply26 Nov 2018, 14:56
Official
Good Day Virgil
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
VH
Virgil H's updateReviewer Update
26 Nov 2018, 16:13Hi Brendah Langa, can you please tell me exactly how long does it take to resolve such a simple issue?
I have emailed MTN customer service all the screen shots proving and confirming the date and time of my data purchase's and times that I contacted customer service, i have inboxed MTN on Facebook to witch I'm still awaiting a response.
So what more is neaded? Only other thing is to listen to the recording of your consultants
VH
Virgil H's update26 Nov 2018, 16:13
Reviewer Update
Hi Brendah Langa, can you please tell me exactly how long does it take to resolve such a simple issue?
I have emailed MTN customer service all the screen shots proving and confirming the date and time of my data purchase's and times that I contacted customer service, i have inboxed MTN on Facebook to witch I'm still awaiting a response.
So what more is neaded? Only other thing is to listen to the recording of your consultants
MTN South Africa's replyOfficial
28 Nov 2018, 11:54Good Day Virgil
Kindly note we tried to call but your number was on voicemail. Your account has been credited with R37.78, please note though that this amount was used on the internet.
We thank you for your patience in the time that we were trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
Kindly note we tried to call but your number was on voicemail. Your account has been credited with R37.78, please note though that this amount was used on the internet.
We thank you for your patience in the time that we were trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply28 Nov 2018, 11:54
Official
Good Day Virgil
Kindly note we tried to call but your number was on voicemail. Your account has been credited with R37.78, please note though that this amount was used on the internet.
We thank you for your patience in the time that we were trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
Kindly note we tried to call but your number was on voicemail. Your account has been credited with R37.78, please note though that this amount was used on the internet.
We thank you for your patience in the time that we were trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
Best regards,