DISGRUNTLED CUSTOMER FOR ERRENOUS DEDUCTION ON MY ACCOUNT

I purchased an MTN roater from an Online Sale early last month in October 2022 wherein i was assisted by a lady by the name of Ms. Pretty Nkoane on line ***. According to the sale they where running a promotion for free use for the first month and the contract is for subscription for 36 months for a 40GIG at R239 per month. The premium would be first deducted on end of Oct 2022 / Beginning of November.

The package was successful delivered, however the device must always be kept on the charger as it cannot maintain a full battery life, then with time the charging cable stopped working.

Unfortunately my account was debited this month was deducted with the amount of R444.26 which is not what initially agreed on.

I have made numerous call attempts to MTN to enquire why this happened however i am not getting the assistance i need.

MTN has taken out xmas money from my kids from outside their mouth.

This is unacceptable and clearly appears to be false and deceptive marketing to get us to commit to contracts that don't benefit the consumer.