Disgruntled customer and pathetic service at MTN Canal Walk

I called by mtn to confim if I'd still like to upgrade as they now have stock of the hauwei bundle.

I immediately went and to my disappoint I came home 3 hours later with no phone.

I sat there for two hours, and my travel time in total was 1 hour.

While in the store I as a client had to call the call Centre to cancel the upgrade I did online yesterday as the store had stock. 2hour later, after being transferred numerous times, as clearly MTN does not know their process.

I informed the consultant that I did it online and asked if she would be able to cancel, to which she said yes.

A complete waste of my time!