MM
Mapule M
1 reviews | Active since May 2019
29 May 2019, 13:26
Disgruntled customer
I have been pay my MTN account cash each month. In April I got a message notifying me that I need to make a payment for March (which had long been done), I went to an MTN store and provided proof that it's been paid and the POP was scanned and escalated and I received an sms notifying ne of this. My phone was unblocked and then 2 weeks later the same thing happens and I take all my Proof of all Payments and my phone gets unblocked. I have been doing this back and forth for 2 months now and it's exhausting and it's also an inconvenience!
The system is not practical. I get asked where I made the payment and get told to go there despite providing proof of payment. Again, I gave all the proof of payments of each month to a person who was assisting me and they scanned them, 2 weeks later my phone is blocked again and when I go to MTN I'm told that the person is on leave and they can't help me, despite me giving them a reference no.
I'm tired of this inconvenience!!! I'm disappointed in the service.
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Replies (1)
MTN South Africa's replyOfficial
30 May 2019, 09:01Good day Mapule Macdue
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i will investigate and provide feedback. Please email me the proof of payment from March 2019 to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i will investigate and provide feedback. Please email me the proof of payment from March 2019 to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply30 May 2019, 09:01
Official
Good day Mapule Macdue
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i will investigate and provide feedback. Please email me the proof of payment from March 2019 to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation i will investigate and provide feedback. Please email me the proof of payment from March 2019 to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,