CM
Christine M
1 reviews | Active since Aug 2018
26 Aug 2018, 20:20
Disgruntled customer
After waiting for 6 weeks without stock of my device my contract was terminated without my concern which i belive they should have contacted me then when they contact me to say they have the device a reapplication had to be done its been 7 days with out the approval now . Am extremely disappointed with this service
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Replies (3)
MTN South Africa's replyOfficial
27 Aug 2018, 02:08Good day Christine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you would need to contact MTN Direct from your MTN line. They will be able to assist you over the phone. The number for MTN Direct is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Aug 2018, 02:08
Official
Good day Christine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you would need to contact MTN Direct from your MTN line. They will be able to assist you over the phone. The number for MTN Direct is ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
CM
Christine M's updateReviewer Update
27 Aug 2018, 08:00Now i have to call mtn why cant mtn call me to solve this why does it have to be my expense .
CM
Christine M's update27 Aug 2018, 08:00
Reviewer Update
Now i have to call mtn why cant mtn call me to solve this why does it have to be my expense .
CM
Christine M's updateReviewer Update
27 Aug 2018, 10:35i called the number no one seems to have an answer please get back to me
CM
Christine M's update27 Aug 2018, 10:35
Reviewer Update
i called the number no one seems to have an answer please get back to me