Disgruntled and highly disappointed with MTN

On 27 October I purchased 24hr data with my loyalty points as I had around 3000+ loyalty points. At the time I had 28kb data and (R300+ usage limit which I did not plan on using at the time). After purchasing the 24hr data I was left with 1600 some change loyalty points. I tried downloading some stuff and it was rather slow, then it showed it was finally downloading but for nearly 10 minutes, until the mtn page pops up telling my I have insufficient data to proceed. I check my balance... NO DATA and my R300+ usage limit is R0.00. This is ****************!!! I want my usage limit back and I want my loyalty points back, the option to use loyalty points on 24hr data is a BIG LIE!!!! Mtn confirmed 8-12 hours for feedback...all I got on 30 October was an email to say there is a logged ticket with a reference number. It is now 5 November and zilch response from mtn.