Disgruntled

I did an order online witch I paid for, the driver came to my house to deliver the package without prior arrangements with the delivery company. The driver then advised that he needs a OTP that I never received and then refused to deliver my package. After countless failed attempts to find out about this OTP and my delivery as each person I spoke to gave me a different answer I find out that my order was cancelled on Friday 29 May 2026 without any communication they saw it fit to do what they wanted. RTT says MTN should give the OTP and mtn says RTT should give the OTP. Keep in mind I spoke to roughy 12 different agents since Friday ably to find out on Tuesday afternoon that in fact my order is cancelled due to OTP. No one within mtn can assist and honestly I have had bad service before but mtn takes the lead. This is not the first time mtn decides to cancel my orders as and when they feel like it as Mondo had done the same. You as a customer are not allowed to get frustrated or angry or they put the phone down in your ear. I reapp**** on the 02-06-26 and I was advised a manager will call me this morning 03-06-26 and again nothing has happened. I sent emails to express my disgruntlement and low and behold still no reply. Well done MTN I bet you are so proud of yourself. The story goes on but I will leave it at that.