Disgracefull treatment of customers

I have been with MTN for many years and upgraded only again last week to a new device. My device was handed over to DSV Couriers by MTN for delivery. Now I can't get it delivered because I don't have a green bar coded ID. Even though they will be using biometrics and I have my passport and drivers license present. When I phoned MTN to query this I was told I will then just have to cancel my contact as there is no other way. What an absolute joke!!!!!!I will for sure cancel all my things with them and move over to different service provider. Nice way to treats and assist year long customers.