Disgraceful Service, really upset

<p>I recently took a contract out with MTN Direct approx. February , The contract was approved and Fone delivered.</p> <p>Within a week after receiving the fone I got communication from my company with changes to work conditions and I immeditely called MTN direct to ask what my options were in terms of cancelling, They informed me that there is a cooling off period and I should return the fone directly to my nearest MTN store as that was the quickest way rather than waiting for a courier service to collect the fone and they will send an email to the person that assissted me in getting the contract, to call me, I then dropped off the fone at MTN store the next day and awaited Ronelles call, She hadnt called me, I then called in and they said she is busy but they will send her a request to call me back. She called me and I explained my situation to her and that I had dropped the fone off at an Mtn store , she assured me they will cancel the contract after my debit order went through, the bank then debited by account. Severals Days later a recieved a bill from MTN for the current month, enraged I called Ronelle but could not get a hold of her. I eventually got a hold of her and enquired why I was still receiving a Bill, She informed me that she hadnt received communication from their warehouse to say that the fone is booked back, I told her that their businesses internal issues should not affect the customer and all I wanted was for the contract to be cancelled, she then promised at this point that she will cancel the contract and put my sim back onto pre paid. Later that day she called me back to inform me that she is waiting for the request to be approved, Today My CONTRACT IS STILL ACTIVE AND today I received an SMS from MTN to say I have a balance due, She has not to date cancelled this contract. WHY is this so???????????? Why is this contract still active ????</p>