DISGRACEFUL SERVICE. NO INTEREST IN CUSTOMERS

PHONE CONTRACT RENEWED ON 20TH NOVEMBER. NO AIRTIME, SMS OR DATA LOADED OR THE 30 GB PROMOTION. WENT BACK TO MTN BRANCH TO TRY TO RECTIFY. NO SUCCESS AFTER AT LEAST 12 VISITS. WENT TO MTN HEAD OFFICE IN ROODEPOORT ON 28 DECEMBER 2015. MET WITH A VERY NICE CONSULTANT, THUTHU, WHO PROMISED TO GET EVERYTHING SORTED WITHIN 48 HOURS. NOTHING WAS DONE (DESPITE NUMEROUS EMAILS TO THUTHU) UNTIL 5TH JANUARY, 2016 WHEN R149 AIRTIME WAS LOADED. THUTHU PHONED ME ON 8 JANUARY TO TELL ME THAT 2 LOTS OF 300 MB OF DATA WOULD BE LOADED IMMEDIATELY ALONG WITH THE 30 GB. EVENTUALLY 1 LOT OF 300 MB WAS LOADED BUT NOTHING ELSE. HAVE TRIED TO CONTACT THUTHU BY SMS, CALLS AND EMAILS TO TRY TO RECTIFY THE SITUATION, BUT HE IS NOT ANSWERING ANYTHING. VERY DISAPPOINTED IN THE TOTAL LACK OF SERVICE FROM THUTHU AND MTN. CLEARLY MTN DOES NOT NEED US AS CUSTOMERS. WOULD NEVER RECOMMEND MTN TO ANYONE.