SG
Sally G
1 reviews | Active since Nov 2017
16 Nov 2023, 09:39
Disgraceful service from MTN
Upgraded my contract a week ago. Was told it would be emailed to me. It hasn't and customer care tells me it still hasn't been uploaded. I am a pensioner and have been told I have to go back to the store where I did this, some distance from me, during Black November and where I waited in a queue first time round for an hour. The specific store doesn't answer their phone and has no email address, so the only way to resolve this is a trip there. Bad service MTN
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Sally G's updateReviewer Update
16 Nov 2023, 11:18I have FINALLY managed to get through to the branch where I upgraded (why don't these branches answer their phone, I tried 47 times before someone answered!) Anyway Lindi, who doesn't usually work the phone but happened to hear it ring and did, was very helpful so at last she was able to get my contract to me. MTN really needs to make it easier for customers to get help, their customer care call centre was next to useless.
SG
Sally G's update16 Nov 2023, 11:18
Reviewer Update
I have FINALLY managed to get through to the branch where I upgraded (why don't these branches answer their phone, I tried 47 times before someone answered!) Anyway Lindi, who doesn't usually work the phone but happened to hear it ring and did, was very helpful so at last she was able to get my contract to me. MTN really needs to make it easier for customers to get help, their customer care call centre was next to useless.