Disgraceful service from MTN

My struggle with MTN and still waiting to get my 2bussiness lines activated On the 8thSep 2025 a request from an online salesman requested to have an xtra line on my acc added i did not give my permission or responded to that request instead took a screen shot sent it to my sales person and ask to have it investigated was told yes will do ,though 1week later both my bussiness lines were suspended Why!!! What have i done i could not do any bussiness due to the lack of my ph lines. I was told the request was done and it blocked my debit order with which i have been payiing MTN for years i had to do a cash payment on 10 oct for september was waiting for my ph lines to be reconnected nope still suspended was told to get a police report to confirm the online ***** did that still suspended was told to call the ***** department did that 10 references later still suspended WHAT IS WRONG WITH MTN I HAVE BEEN A LOYAL CLIENT FOR YEARS AND THIS IS HOW YOU TAKE CARE OF YOUR CLIENTS SHOCKING