Disgraceful service

I bought a phone at MTN Kenako branch in Port Elizabeth in November 2018 and I took out insurance on it. I was ****** in November 2019 and when I went to claim for another phone, they started giving me a run around. At first they would ignore me at Kenako branch, I would wait to be served, but they would assist everyone that arrived after me until the security complains on my behalf. I took the matter to MTN Greenacres branch on December 17th and they told me that the sales lady (Mandisa Stuurman) never captured my insurance cover when I bought the phone last year. They promised that they would look in to the matter as it clear that I had signed up for the insurance, but to date they have not contacted me yet. I am frustrated by not having a phone that I insured from the start!