Disgraceful Service

MTN Insurance has really been a nightmare. I submitted my claim on 7 Dec 2022, after calling them more than 3 times because they said they never got my mails, it finally got to them.

Because it was holiday, I geave them the details for our holiday destination, but still the courier came to our home in Johannesburg. Courier said MTN never updated the collection address.

Fast forward to Jan 2023, phone was collected on 3 Jan 2023 after I called MTN Insurance saying that we are now home and that the courier can be arranged. Two weeka later I called them to follow up, phone was still in repairs. Called them on 23 Jan 2023 to find out what is happening and the lady said that she is waiting for confirmation from the repair centre. On 24 Jan I receive and email that I need to pay an additional access because the device will be replaced becuae the handset is Beyond Economical Repair. I made payment immediately and returned the proof of payment to the administrators.

Today is 30 Jan 2023, just got off the phone with them again, my proof of payment email was not received or updated on their system. Mind you, I also put my reference number on the payment I made via Eft, surely that should also have been reflecting on there accounts by now.

I was told to resend the email and call them again. I a sick and tired of calling, emailing and always coming up short. How does a claim take me nearly 2 months and still I have nothing to show for it.

This is a disgrace. I have been a loyal MTN customer for more than 20 years.