Disgraceful Service

I have been trying to get an upgrade on my device using my Business Contract since 30 September and was sent from pillar to post including going to the 14th Ave office, to eventually be informed that I must go in store which I did and got a device. Today the device that was initially supposed to be delivered a week ago got delivered and upon requesting for MTN to collect this device I have not received any help at all. I have already got a device and the Business Call Centre was of no help despite trying to call twice. My service experience was absolutely shocking I’m hoping someone at MTN will have the decency of contacting me to collect this device which I refused to take but the DSV driver insisted that I do and that it’s not from MTN