DISGRACEFUL MTN

On 29 September 2023, my SIM card was suspended due to a non-payment on my account.

Never once was I ever notified that my account was in arrears.

On 5 October 2023, I paid the full amount owing at the MTN branch in Karaglen and a ticket was raised to reactivate my SIM card. I was informed that my card would be reactivated in 48 hours.

I have been back to the Karaglen branch many times during the month and they have raised many tickets to activate my card again. On Friday 20 October 2023, I called the legal department from the MTN branch and was informed that my card would be activated in 72 hours.

On 27 October 2023, I called the legal department again and was informed that the “legal” status had not been lifted from my account and they could not tell me when my card would be activated.

As at today, 6 November 2023, the legal status has not been lifted from my account and my SIM card has still not been activated.

I have called and emailed the legal department. I never get a straight answer from them and they do not respond to my emails.