DR
Dawn R
1 reviews | Active since Mar 2013
10 Feb 2016, 09:03
Disgraceful lack of customer service on terminatio
on the 6th of Jan, after a month of battling with MTN call centre (Reference numbers ***3 (numerous emails and calls) on 23/12 and ***3 ). I was contacted and assured that this would be cleared up and January's invoices reversed. No such luck. I have now been sent a february invoice too. What is the matter with these people! I have long since ported to FNB connect, and halved my phone and data bill in the process.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Feb 2016, 10:33Hello dawn5711,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you but no availability.
Please note that the contract has been cancelled and converted to prepaid for cell number ***, we do not pick up any cancellation request for cell *** and the invoice received is for this line.
The credit for R269.64 for the January invoice for cell *** has been passed against the account.
The account balance is now R 509.53.
The balance on the 9-12-2015 was for R632.95, the payment for R284.31 was received and the account balance on the 9-12-2015 R348.64 this reflect as short payment before you have requested for the prepaid migration for cell ***.
The shortfall for R348.64 need to be paid. The invoice for Jan for cell *** added to the account R79.00, invoice for February added to the account R81.89.
Shortfall of R348.64 +R79.00 +R81.89. =R509.53.
If you request to cancel cell *** as well please contact the 808 service center to assist with the request.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you but no availability.
Please note that the contract has been cancelled and converted to prepaid for cell number ***, we do not pick up any cancellation request for cell *** and the invoice received is for this line.
The credit for R269.64 for the January invoice for cell *** has been passed against the account.
The account balance is now R 509.53.
The balance on the 9-12-2015 was for R632.95, the payment for R284.31 was received and the account balance on the 9-12-2015 R348.64 this reflect as short payment before you have requested for the prepaid migration for cell ***.
The shortfall for R348.64 need to be paid. The invoice for Jan for cell *** added to the account R79.00, invoice for February added to the account R81.89.
Shortfall of R348.64 +R79.00 +R81.89. =R509.53.
If you request to cancel cell *** as well please contact the 808 service center to assist with the request.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply12 Feb 2016, 10:33
Official
Hello dawn5711,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you but no availability.
Please note that the contract has been cancelled and converted to prepaid for cell number ***, we do not pick up any cancellation request for cell *** and the invoice received is for this line.
The credit for R269.64 for the January invoice for cell *** has been passed against the account.
The account balance is now R 509.53.
The balance on the 9-12-2015 was for R632.95, the payment for R284.31 was received and the account balance on the 9-12-2015 R348.64 this reflect as short payment before you have requested for the prepaid migration for cell ***.
The shortfall for R348.64 need to be paid. The invoice for Jan for cell *** added to the account R79.00, invoice for February added to the account R81.89.
Shortfall of R348.64 +R79.00 +R81.89. =R509.53.
If you request to cancel cell *** as well please contact the 808 service center to assist with the request.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have called you but no availability.
Please note that the contract has been cancelled and converted to prepaid for cell number ***, we do not pick up any cancellation request for cell *** and the invoice received is for this line.
The credit for R269.64 for the January invoice for cell *** has been passed against the account.
The account balance is now R 509.53.
The balance on the 9-12-2015 was for R632.95, the payment for R284.31 was received and the account balance on the 9-12-2015 R348.64 this reflect as short payment before you have requested for the prepaid migration for cell ***.
The shortfall for R348.64 need to be paid. The invoice for Jan for cell *** added to the account R79.00, invoice for February added to the account R81.89.
Shortfall of R348.64 +R79.00 +R81.89. =R509.53.
If you request to cancel cell *** as well please contact the 808 service center to assist with the request.
Kind Regards,
Alice van der Merwe
***