DISGRACEFUL CUSTOMER SERVICE, EVER IN MY WHOLE ENTIRE EXISTANCE

I have been with MTN for as long as I could possibly remember and have been loyal to them. and I have kept my number ********** 922 for many, many years- all my personal things like ( banking, OTP notifications, bank transactions ), to name the few; are linked to this number.

To my surprise - when I switched on my phone to do my banking- I realised that the OTP (one time pin) I normally receive when doing my banking is not coming thru. I further realised my phone had no signal and that's when I called MTN to find out what was happening! BOOM! Bulelwa (MTN SERVICE AGENT) tells me that the above cell number I have had for years and years has been allocated to someone else cause there wasn't much activity going on with it- I ALMOST FAINTED! In disbelief AND Anger - I ended the call, disgusted, angry, shuttered and emotional hurt . I then dialled my number and guess what? A STRANGER PICKS UP HIS PHONE AND CONFIRMED THAT HE JUST GOT THIS NUMBER NOT SO LONG AGO! NOW; HOW ON EARTH DOES MTN SEE THEIR CLIENTS? DO YOU SEE US AS "A NUMBER"? OR JUST PEOPLE THAT YOU CAN TOY AROUND ANY HOW, JUST BECAUSE WE ARE AT YOUR MERCY???- My personal information is linked with that number, most personal documents have that number, my bank account itself is linked with that number! DIDNT MTN HAVE THE NERVE TO AT LEAST WARN ME IN ADVANCE THAT THEY ARE OR WILL BE GIVING MY NUMBER TO SOMEONE ELSE IF I DONT RECHARGE OR WHATEVER? DID MTN REALLY CARE ABOUT THE PRIVACY OF THE CLIENT OR I WAS JUST A "DROP" IN YOUR "OCEAN - US AS CLIENTS - WE ARE JUST FIGURES, THAT CAN BE EASILY MULTIP**** TO BOOST YOUR BUSINESS??? LIKE REALLY ?? DID MTN THINK THEY WILL LOOSE BUSINESS FOR JUST SENDING ONE ALERTING SMS OR SOMETHING OR TRY TO GET IN TOUCH WITH ME BEFORE GIVING OR ROTATING MY NUMBER TO SOMEONE ELSE ??? A STRANGER NOGAL!!!! A COMPLETE STRANGER!!!!! IF THESE ARE YOUR COMPANY PROTOCOLS AND BUSINESS ETHICS- GOOD LORD - I WONDER WHAT YOU INTEND ON DOING TO US IN THE NEAR FURTURE!!! IT JUST BUFFLES ME THAT YOU CAN JUST GIVE SOMEONE ELSES NUMBER WITHOUT BEING CONCERNED ABOUT PUTTING OUR INFORMATION AT RISK!- NOW I HAVE TO GO TO THE BANKS AND UPDATE MY DETAILS JUST BECAUSE YOU LACK BUSINESS ETHICS!!!! IS South Africa THAT BAD that , WE ARE RUNNING SHORT OF CELL NUMBERS TO GIVE OUT ??????? IM TYPING THIS EXPERIENCE WITH GREAT DISAPPOINTMENT THAT WORDS CANNOT DESCRIBE !!!!!! ACTUALLY ITS APPALLING! AND SO REGRET THE DAY I EVER MADE A CHOICE TO BE YOUR CLIENT! CAUSE CLEARLY "CLIENT CENTRICITY" IS NOT KNOWN IN YOUR BUSINESS WORLD!!!!